Before You Write

We answer every message ourselves, Monday to Friday, usually within one business day. Adding the details below gets you a useful reply instead of a follow-up question.

• Order or delivery question – include your order number, it starts with TYH.
• Return or exchange – read the refund policy first, then send the order number and the reason.
• Warranty claim – attach two photos showing the fault and the area around it.
• Wholesale, press or collaboration – tell us the quantity and the destination country.