This page is published by Lufeng City Donghai Taoyinhong General Merchandise Store (sole proprietorship), which trades as TYHRETAIL and operates https://tyhretail.shop. Last updated: 9 November 2026.
Orders are packed and dispatched from Guangdong, China. This page sets out handling times, carriers, costs and what happens if a parcel is late or lost.
1. Handling time
Orders placed before 2:00 pm China time (GMT+8) on a working day are packed the same day. Orders placed after that, or on a Sunday or public holiday, ship the next working day. You will receive a dispatch email with a tracking number once the parcel is handed to the carrier.
2. Delivery times and cost
- United States and Canada – 5 to 10 business days. Free over $150, otherwise $12.
- United Kingdom and European Union – 5 to 9 business days. Free over $150, otherwise $14.
- Australia and New Zealand – 6 to 12 business days. Free over $200, otherwise $18.
- Rest of world – 7 to 15 business days, quoted at checkout.
These are transit estimates from the carrier, not guarantees. Customs inspection can add several days and is outside our control.
3. Tracking
Every parcel is tracked. The dispatch email links to the carrier’s tracking page. Tracking can take up to 48 hours to show its first scan. If there is no movement after 5 business days, email us and we will open a trace with the carrier.
4. Duties, taxes and customs
Prices at checkout exclude import duties, VAT and local sales tax. We do not collect US sales tax or EU VAT at checkout on imported goods; the carrier collects import charges on delivery. Refusing a parcel to avoid duties means it is returned to us and the return shipping and any duty already incurred are deducted from your refund.
5. Address accuracy
Check the address at checkout – we ship to the address on the order. If you spot an error, email us immediately; once a parcel is dispatched we cannot redirect it. Parcels returned to us as undeliverable are refunded minus the outbound shipping cost.
6. Lost, delayed or damaged parcels
- Damaged in transit: photograph the box and the bag, then contact us within 7 days. We replace or refund.
- Not delivered but marked delivered: check with neighbours and the local depot first, then email us; we open a carrier investigation and resolve it within 10 business days.
- Late beyond the estimate: we will chase the carrier and, if it is more than 10 business days past the upper estimate, offer a replacement or a refund.
7. Where we ship
We ship to the United States, Canada, the United Kingdom, the European Union, Australia, New Zealand and most other destinations at checkout. We do not offer delivery within mainland China. If your country is not listed at checkout, email us and we will quote a courier. Bags ship in a recycled cardboard box with the dust bag inside and tissue around hardware. If you need plastic-free packaging with no tape, ask before ordering and we will confirm what is possible.
