This page is published by Lufeng City Donghai Taoyinhong General Merchandise Store (sole proprietorship), which trades as TYHRETAIL and operates https://tyhretail.shop. Last updated: 9 November 2026.
You have 30 calendar days from the day your parcel is delivered to return an item. This policy explains how, what we refund, and the cases where a return is not possible.
1. Conditions
- The bag must be unused, with tags and dust bag, in the condition it arrived.
- Original packaging should be included where possible; a missing box does not invalidate the return.
- Proof of purchase – order number or the email we sent you – is required.
2. How to start a return
- Email mohe4t5@163.com with your order number and the reason for the return.
- We reply within 2 business days with a return address and instructions.
- Pack the bag securely and send it with a tracked service. Keep the tracking number.
3. Who pays return shipping
If the item is faulty, damaged in transit, or not what you ordered, we pay return shipping and refund the original shipping cost. For change-of-mind returns, you pay return shipping, and we do not refund the original shipping charge unless your local law requires it.
4. Refund timing and method
We inspect returns within 3 business days of arrival and refund to the original payment method within 5 business days of approval. Card refunds usually appear within 5-10 business days depending on your bank. Import duties and customs fees paid to a carrier are not refundable by us; claim them from the carrier or customs authority.
5. Exchanges
We do not run a formal exchange process. Return the item for a refund and place a new order – it is faster than a swap and gets you the colour you want before stock runs out.
6. Faulty or damaged items
Tell us within 7 days of delivery, with photographs of the fault and the packaging. We will arrange a replacement or a full refund including shipping. Faults appearing later are covered by the two-year warranty in our Terms and Conditions.
7. What we cannot accept
- Items returned after 30 days without prior agreement.
- Bags that have been used, carried, altered, or cleaned with products that changed the finish.
- Personalised or customised items, once production has started.
- Items damaged by misuse, immersion, or repair attempted elsewhere.
8. Cancellations before dispatch
Email us as soon as possible. If the parcel has not left the warehouse we cancel and refund in full. If it has shipped, treat it as a return under section 2.
9. Statutory rights
This policy sits alongside, and does not replace, your statutory rights. EU and UK consumers may cancel a distance sale within 14 days of delivery without giving a reason; where that right applies, it is honoured in addition to the 30-day window above.
